This Privacy Policy describes how Relink (“Relink,” “we,” “us,” or “our”) collects, uses, and protects information when you visit HelloRelink.com (the “Website”), contact us, or receive text messages from us. By using the Website or our services, you agree to the practices described in this policy.
Information we collect
We collect information you voluntarily provide to us, including:
- Your name, phone number, and any message you submit through our contact form;
- Your SMS consent preference and the date and time you provided it;
- Information you share with us by email, phone, or text message.
We may also automatically collect limited technical information, such as browser type, device information, and pages visited, to operate and improve the Website.
How we use your information
- To respond to your inquiries and provide customer service;
- To send conversational and customer-service text messages when you have opted in to receive them;
- To schedule appointments, send follow-ups, and provide the services you request;
- To operate, maintain, secure, and improve our Website and services;
- To comply with legal obligations.
SMS / text messaging and mobile information
If you opt in to receive text messages from Relink, we use your mobile phone number to send conversational and customer-service messages. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help. Consent to receive text messages is not a condition of purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How we share information
We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:
- With service providers who help us operate our business (for example, hosting or messaging delivery providers), solely to perform services on our behalf and subject to confidentiality obligations. This does not include sharing mobile information or SMS opt-in data for marketing or promotional purposes;
- When required by law, subpoena, or other legal process;
- To protect the rights, property, or safety of Relink, our customers, or others.
Data retention
We keep personal information only as long as needed for the purposes described in this policy, including to provide services, maintain records of consent, and meet legal requirements.
Data security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, but we work to protect your information from unauthorized access, use, or disclosure.
Your choices
- Text messages: Reply STOP to any message to opt out. You will receive a one-time confirmation and no further messages unless you opt in again.
- Access and correction: Contact us to request access to, correction of, or deletion of your personal information.
Children’s privacy
Our Website and services are not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page with an updated “Last updated” date.
Contact us
Questions about this Privacy Policy? Email hello@hellorelink.com or use our contact page. See also our Terms & Conditions.